Privacy notice
Last changed: 8 November 2026
This notice says what Yuse keeps about you, why, for how long, who else handles it, and how to have it deleted.
Who we are. Wandle Technologies Limited (company number 17156588) runs Yuse and decides how your data is used: in law, we're the controller. Our registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, and our ICO registration number is ZC124761. For anything about your data, email privacy@yuse.co.uk.
What we keep, why, and for how long
| What | Why | Legal reason | How long |
|---|---|---|---|
| Your account: mobile (confirmed with a code), email, first name and surname, postcode district, your "I'm 18 or over" tick, your agreement to our Terms, and your choices about WhatsApp updates and news, each with the time and whether you gave it on the website or in the app | To run your account, sign you in and message you | Contract; consent for news | Until you delete it, or 2 years with no sign-in. We email you before we delete it |
| The invite list, while sign-up is by invitation only: the mobile of each person we invite and the first name we know them by, who in the Yuse team added it, when, and whether they've joined. Only the Yuse team sees it, and we send nothing to the number | To let the people we invite sign up | Legitimate interests | An entry goes when we remove it, or when the account with that mobile is deleted. If you never join, it stays until we remove it. |
| Your jobs: what you wrote, the trade, the district, Yuse's estimate and value band, and what you expected to pay if you typed it | To post your job, show the estimate and set the price a tradesperson pays | Contract | 2 years after the job closes. After that we keep only the trade, district, value band and dates, with no one named. |
| Your Ask Yuse chats: what you and Ask Yuse wrote, your answers to its questions, and your district | To help you write the job, to let you carry on a job you haven't posted, and to show how a posted job was described, estimated and flagged | Contract | While your account exists, unless you choose a shorter time in Settings, under "Delete my chats after". You can delete any chat at any time. If your account isn't used for 2 years, we review it and its chats, then delete them. Ask Yuse doesn't remember anything from one chat to the next, except your home district |
| Your recommendations: who you recommended, your public note, roughly when you used them, your first name, and whether the Yuse team asked you to make it | To show them on the job and work out the reward, and to count how many people recommend without being asked | Contract | While your account exists. After you delete it, they stay on their jobs as "a former member" until those jobs' 2 years are up (above), then they're deleted. |
| Photos of a tradesperson's work, if you add them when you recommend someone new, on the website or the iPhone app: up to 6, with their location and other details taken out before we store them, and whether you ticked "Show on their page". We never send them to an AI | To show the work beside your recommendation. They show wherever your note shows: to you, the homeowner of each job it's on, the people who follow you and your group members on later jobs in that trade, the tradesperson on his invite page and when he's picked, and the Yuse team. On his public page only if you ticked "Show on their page" | Contract | As long as your recommendation shows anywhere. A photo you remove goes at once, and they all go when your account is deleted. Once you retire the recommendation, 12 months after the last job it's on closes. |
| A private note, if you add one to a recommendation | To pass on something you'd rather not put in the public note. Only the homeowner of the job you wrote it for reads it: never your followers, group members, the tradesperson, or a later job | Contract | As long as the recommendation it's on is kept (above), including after you delete your account, still read only by that job's homeowner |
| Reports: when you report a recommendation, a job or a person: what you reported, why, your note, and what we decided. The person you report is never told who reported them | To keep Yuse honest and safe (Terms) | Legitimate interests | 2 years after the case closes. |
| Blocks: who you've blocked, and when | To keep you and them apart on Yuse | Contract | Until you unblock them, or your account is deleted |
| Report a problem: your words, who you are, when, where you were in Yuse, the app version and an error-tracking reference. Never a copy of your chat | To fix problems and improve Yuse. A short summary, with names and numbers taken out, may go into our private list of work | Legitimate interests | While your account exists. When it's deleted, your words go, and we keep only the short summary, with no one named |
| Your network: who you follow and who follows you, with when, and when you answered someone new who follows you with "Follow back" or "Not now" | To show you recommendations from people you know, and yours to them | Contract | While your account exists. Unfollowing someone, or removing a follower, deletes that follow at once. |
| Your groups: the groups you're in, when you joined, whose invite link you joined by, and when you left. If the Yuse team removed you, who did and why. If you asked for a group, its name and who it's for | To show members' recommendations on each other's jobs, to make each member's invite link work, and to stop someone removed from joining again by a link | Contract; legitimate interests for a removal | While your account exists. When you leave, are removed or delete your account, we keep the record that you were a member, with the dates you joined and left, for as long as the group exists, and it goes with the group |
| Your profile link: a random code, made the first time you share your profile | So people you send it to can see your profile and follow you | Contract | While your account exists |
| A name change you ask for: the name you asked for, your name before, and the Yuse team's decision, with its reason | To check a change before your name shows on your recommendations | Contract | Deleted with your account. |
| Details about your home, if you add them: whether it's a house or a flat, roughly how old it is, and whether you own or rent it. Never your address. Only you see them in Yuse: not the people you know, not tradespeople, and not the Yuse team's admin screens | To suggest the right tradespeople and prices for your home in later features | Consent: each answer is optional, and you can clear any of them at any time | Until you clear them, or your account is deleted |
| Your tradespeople: the name, trade and mobile of each tradesperson you add. Only you see this list | To let you answer an ask from it | Contract | While your account exists. A tradesperson you remove goes at once. If a tradesperson asks us, we remove their mobile from every list. |
| Phone contacts you tick, in the iPhone app's "Add from your phone": the name and mobile of each contact you tick, and the trade you give them. Only the contacts you tick leave your phone; the rest of your address book never does. They join your tradespeople, never your recommendations, only you see them, and we send nothing to them | To let you add the tradespeople you know without typing them in | Legitimate interests, since the details are someone else's | As for your tradespeople: while your account exists, and one you remove goes at once. |
| A tradesperson's name, trade and mobile, typed in by a recommender before that person is on Yuse | So they can join and be picked | Legitimate interests | 6 months after the last recommendation of them if they never join, or longer while they're on a live job. They're told who gave us their details and why, with a link to this notice, on the join page once they've confirmed their mobile there, or in the first reply if they write to Yuse instead. |
| A tradesperson's business: business type and name, trade, base district, a sole trader's business address, areas covered, email, and their agreement to the terms and to WhatsApp messages, each with the time | To run their page and send them jobs | Contract | Until they delete their account, or 2 years with no sign-in, as for any account. |
| Checks: the documents a tradesperson uploads: photo ID, insurance, company details and any registration. A person in the Yuse team checks each one by eye. At launch no AI reads them. Later, once we switch it on, AI from Anthropic reads each one to help, and a person still decides. For a limited company, we check on Companies House, the public register, that it's active and that you're one of its officers, and keep only that result | To check a tradesperson before they can open any job | Legitimate interests | Photo ID, registrations and company details: 30 days after the decision. Insurance: while your checks rest on it, then 2 years after a newer one passes, your account closes or it expires. Any document in a failed check: 6 months. Documents never decided: 30 days after the last upload. |
| Checks: the record of each check: the result, the reason, who decided and when, and what was seen (for insurance, the insurer, policy number, cover and expiry; for photo ID, that the name matched, never its number) | To show what was checked, and when | Legitimate interests | While the account exists, then 6 years after it closes, in case of a claim about the work. |
| Picks and leads: who was picked for which job, what was opened, and free leads used | To run picks and leads | Contract | 6 years, like payment records. |
| Payments for leads, once leads are paid for: the amount, the lead it was for, when it was made, any refund or dispute and why, and Stripe's references for each. Never your card | To take payment for a lead, refund it if we need to, and prove what was paid | Contract; legal obligation (tax records) | 6 years |
| The recommendation reward: the recommender's name and confirmed email, the homeowner's answers, and each payout's amount, date and reference | To pay the reward once, and prove it was paid | Legal obligation (tax records) | 6 years |
| Messages: the WhatsApp messages and texts we send and receive, and whether they arrived | To send codes, alerts and updates | Contract | Sign-in codes until they expire, after 10 minutes. Other messages 12 months. |
| Emails with us: what you send us and our replies, including requests about your data or your account | To answer you, and to show we dealt with each request | Legitimate interests | 2 years after the last email. |
| Events: what's done on Yuse, such as posting, recommending, picking, following someone, and the Yuse team creating a group. We don't record who opens a profile | To see whether Yuse works for the people testing it | Legitimate interests | 2 years. After that we keep only totals, with no one named. |
| How you joined: the kind of link you joined from, and whose it was. We don't record who a link was sent to. Only the Yuse team sees this | To see how people find Yuse and which ways of sharing work | Legitimate interests | While your account exists. If you delete your account it goes, and you're taken off anyone else's record |
| Link and page counts: how many times a link or a tradesperson's page is opened, what kind of link it was, how it was shared, and whether it was found through a search engine. We don't record who opened it, or what they searched for | To see which ways of sharing work, and whether people use Yuse to contact tradespeople | Legitimate interests | They name no one, so we keep them with no set end date and look again each year |
| Logs: technical records of requests and errors | To keep Yuse secure and working | Legitimate interests | Up to 90 days |
| Link counts: how many times one internet address opens profile or group links. We keep the address only in a scrambled form that can't be turned back into it | To stop someone scanning for profile and group links | Legitimate interests | About 10 minutes |
What we don't keep: card details, a homeowner's street address, your location from GPS, or your date of birth. The only photos we keep are photos of a tradesperson's work that a recommender adds to a recommendation: they show wherever that recommendation's note shows, and we keep them while the recommendation shows anywhere (above).
Health and other sensitive details. We don't ask for details about health, ethnicity, religion, sexuality or other special category data, so please leave them out of jobs and notes. If you include one, for example that someone at home needs step-free access, we keep it only as part of that job or note, for as long as that is kept, and use it only to run it.
Signing in with Apple or Google
If you choose Continue with Apple or Continue with Google, we use it only to sign you in to Yuse.
- What we ask for: from Google, your basic profile and email address (the
openid,emailandprofilepermissions); from Apple, your name and email address. Nothing else: not your contacts, files, calendar or anything in your Google or Apple account. - What we keep: your name, your email address (with Apple, this can be Apple's private relay address) and the ID Apple or Google gives your account, so we can link your sign-in to your Yuse account. We treat your email as confirmed. You still add your mobile, confirmed with a code.
- What we don't do: we don't use Google or Apple user data for anything else, for advertising, or to build a profile of you, and we don't sell it or share it, except with the companies that run Yuse for us (below). Yuse's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- Stopping: deleting your account unlinks Google and revokes our access to your Apple sign-in. You can also remove Yuse in your Google or Apple account settings.
Who sees what
- A homeowner's job: anyone with its ask link sees the homeowner's first name, the trade, the district and the job. Someone the homeowner has blocked sees a page saying the job doesn't exist. On Yuse, people you follow and members of your groups can see it too. Someone who follows you, but whom you don't follow, can't. Following someone never, by itself, shows you their jobs. A tradesperson gets the homeowner's full name and WhatsApp only once they've opened the job, and never the street.
- A recommendation: the homeowner whose job it answers sees it with your first name. So does the tradesperson you recommended, once picked. People who follow you, and members of your groups, see it on their own jobs in that trade. No one else sees it.
- Your profile: if you share your profile link, anyone who has it sees your first name, the first letter of your surname, your postcode district, and the trades you recommend and how many. So does anyone they pass it on to. The link's preview in WhatsApp shows the same. It never shows your jobs, your notes, your recommendations' words or any tradesperson's name, and we ask search engines not to list it. You send the link yourself; Yuse never does.
- Following: following is one way, and needs no one's yes. Anyone with your profile link, or who saw your answer on their job, can follow you, unless you've blocked them. You're told "Sam follows you" in Updates. You can remove a follower, and they aren't told. Only you see your Following and Followers lists. Each name shows as a first name and the first letter of the surname, except between people who follow each other, or where one of you recommended on the other's job: then the full surname shows.
- Groups: the Yuse team creates each group. Anyone who opens your invite link sees the group's name, who it's for, and your first name as the person who invited them. Members see the group's name, who it's for and how many members it has, not who the members are. While you're a member, your recommendations show on members' jobs in that trade, labelled with the group, and theirs on yours, and your jobs show to members on Yuse. The Yuse team sees each group's members and can remove one, with a reason. A group's name can describe where its members live, such as a road.
- A tradesperson: others see their name and business name, as they chose at set-up, and their trade. Their phone and WhatsApp go only to a homeowner whose job they opened.
- The Yuse team can see what's needed to run Yuse: checks, jobs, payouts and help.
Who handles it for us
These companies run parts of Yuse for us, and get only what their part needs. Each has an agreement with us that limits what it can do with your data.
| Company | What for | Where |
|---|---|---|
| Supabase | Our database and sign-in | London. Some of the companies it uses are in the US |
| Vercel | Running the website | Servers in London. Vercel is a US company, and keeps some copies and backups outside the UK |
| Meta (WhatsApp) | WhatsApp messages and codes | Meta's data centres, which may be outside the UK, for up to an hour while a message is sent. |
| Twilio | Text messages and codes, to UK numbers only | US |
| Anthropic | Ask Yuse: what you write in it, with the names and numbers we know taken out. Later, once we switch it on, a tradesperson's check documents, to read them | Processed in any country where Anthropic operates, and stored in the US. It deletes it within 30 days, or keeps it up to 2 years if its safety checks flag it, and doesn't train on it |
| Langfuse | Ask Yuse: a copy of what you write in it and its replies, with the names and numbers we know taken out, so we can check and improve its answers. Only once we switch it on | Ireland. Its support teams, and some of the companies it uses, are in the US |
| Resend | Emails, such as confirming your email address, your daily email about your jobs, and telling you when someone you recommended was picked: your email address, first names, a job's trade and area, the first line of your job's description, and links to Yuse. Never your mobile number | Sent from the US. Records of each email are stored in the US |
| Cloudflare | Checking that someone asking for a sign-in code on the website is a person, not a bot: your IP address and details your browser shares, such as its type. Never your mobile number or your code. Cloudflare also uses these details to improve its check, under its own privacy terms | Cloudflare is a US company, and may handle them outside the UK |
| Sentry | Reports of errors on the website and our server, with personal details removed | Stored in Frankfurt. Account records are in the US |
| Tremendous | Sending a reward: the recommender's name and email. From the first reward payment | US |
| Stripe | Card payments for leads, from the first paid lead: from us, the amount and a reference. On Stripe's own payment page, a tradesperson's card details and the name and email they give, and details of their device and connection, to stop fraud | Stripe Payments Europe in Ireland. Data also goes to the US and other countries where Stripe and the companies it uses work |
| Google Workspace | Our email, including anything you email us about your data or your account | Wherever Google and the companies it uses have data centres, which may be outside the UK |
Stripe also uses some of this for its own purposes, such as stopping fraud and meeting the law. That use is covered by Stripe's privacy notice, not by its agreement with us.
Sending data outside the UK. Where one of these companies handles your data outside the UK, the transfer is covered by the UK's approved contract terms for international transfers: the ICO's addendum to the EU standard contractual clauses. Vercel, Twilio, Resend, Sentry and Stripe also rely on the UK–US data bridge.
AI
- Ask Yuse uses AI from Anthropic to help you write your job. We take out the names and numbers we know before anything is sent.
- AI can be wrong. Check what Ask Yuse writes before you post your job.
- AI never sets a price. Yuse's code works out the estimate from a table of typical prices.
- AI never decides anything about you. A person in the Yuse team checks every document by eye and decides every check. Once AI reads check documents, it only points things out to that person.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to stop or limit how we use it, or to send it to you in a form you can reuse. Email privacy@yuse.co.uk and we'll reply within a month.
If you're unhappy with how we've handled your data, tell us first. You can also complain to the Information Commissioner's Office: ico.org.uk, or 0303 123 1113.
Deleting your account
Delete your account in Settings, with "Delete my account". We tell you what happens, and you confirm with a code sent to your mobile. Then, at once, your account, mobile and email are deleted, your jobs close, and your Ask Yuse chats and follows are deleted, and your group memberships end, keeping only the record that you were a member, with the dates, until the group itself goes. What you wrote in a problem report is deleted too; the Yuse team keeps only its short summary, which never holds your name or number. Your recommendations stay on the jobs they're on as "a former member", without your name or the reward notice, until those jobs' 2 years are up. If you're owed a reward that hasn't been paid yet, you lose it. If you're a tradesperson, your business closes and no one can pick you: a sole trader's or a partnership's business name and address are deleted, and a limited company's name is kept, because it's public at Companies House. The mobile people gave when they recommended you stays with their recommendations. Copies in our backups go within 30 days. We keep what the law makes us keep, such as reward payment records and payments for leads for 6 years, and a tradesperson's check records as above.
Cookies
We use only the cookies Yuse needs to sign you in and work. No advertising or tracking cookies. Stripe's payment page is on Stripe's own site, and sets Stripe's own cookies, including to stop fraud.
Age
Yuse is for people aged 18 or over. If we learn that someone under 18 has an account, we delete it.
Changes
We show the date this notice last changed, and keep the old versions. If a change matters to you, we'll tell you first.